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Commission Inquiries

We understand how important each and every commission payment is.

In the event of a delayed payment, we offer a dedicated commissions department to assist you collecting outstanding payments from our member hotels.

In order to assist you, the reservation must have been made through one of the SLH channels: GDS, SLH VIP Desk or Travel Agent web site. For bookings via www.slh.com/agents, you must be logged in so that your IATA/TIDS/SLH ID is captured. Kindly note that bookings made via www.slh.com will only qualify for commission payment, if you enter this number.

Through the use of Onyx (www.payments.onyxcentersource.com) and direct contact with the hotel, we will find out when and how the commission will be paid by the hotel. SLH does not pay commissions. Our member hotels pay the travel agent directly.

When contacting (commissions@slh.com / +1 212 338 4811), please provide full reservation details such as:

Hotel name
Guest name
Confirmation number
Check-in / check-out dates
IATA number used to book the reservation
Agency name
Agency address

Whilst the majority of SLH hotels utilize Onyx we may, on occasions, need additional information such as your bank details for a wire transfer or a credit card number that the commission can be credited to, as commissions can be paid in a variety of ways by our independent hotels.

We will do our utmost to aid you in collecting your commission from the hotel you booked.

Don’t forget to check out the Increased Commission offers