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How to book

We invite you to book all our member hotels using one of the three channels: GDS, VIP Desk or the Travel Agent website.

GDS

All SLH hotels are available through Sabre, Amadeus, Apollo/Galileo and Worldspan under the chain code ‘LX’.

VIP Desk

We offer an in-house reservation and service desk from Monday to Friday 9.00am – 5.30pm local time. Our VIP Reservations Executives are based in London, New York and Brisbane and can be reached by phone and email and can assist you with:

Reservations for IATA / TIDS and SLH ID agencies

Reservations for member agencies and rate codes of the luxury consortia programmes: FHR/THC, Virtuoso, Signature Travel, Travel Leaders / Travel Leaders Select and Traveller Made

Reservations for member agencies of the SLH Preferred Agency Programme withIN

Building itineraries with multiple SLH hotels

Finding solutions for sold-out dates, long stays and special accommodation requirements

Bookings on hold

Detailed hotel information and room descriptions

Rate and availability discrepancies

Additional services such as transfers, local flights and boats and destination experiences

Reservations under the Increased Commission offers

Exclusive Use enquiries and reservations for private and corporate events, weddings and more (only available via the VIP Desk)

Groups and MICE enquiries and reservations (only available via the VIP Desk)

All reservations require an IATA/TIDS or SLH ID. If you do not hold an IATA/TIDS and require an SLH ID, please click here.

Email

If you would like to make a reservation by email or need assistance before or after you book, please contact vipdesk@slh.com.

Please include as many details as possible in your enquiry and let the team know if you are part of a luxury consortium or the SLH Preferred Agency Programme withIN.

Contact the team.

Phone

If you would like to make a reservation over the phone or need assistance before or after you book, please call:
The Americas: +1 646 367 1423
Europe, Middle East & Africa: +44 203 308 9002
Asia-Pacific: +61 756 606 010

Outside the hours of 9.00am and 5.30pm local time, you may leave a message and the VIP Desk will contact you as soon as possible. For immediate assistance, you can still contact the SLH Central Reservations Team at one of the toll-free reservation numbers.

We currently cover 27 countries including the USA, UK, Australia, Germany, China and Japan and offer services in over 15 languages.


Travel Agent Website

Online account login and registration coming soon.

Amendments & Cancellations

If you have made a reservation on the travel agent website or through the VIP Desk, you can amend or cancel your reservation on Manage my Booking. Cancellation charges may apply according to the rate policies booked.

SLH App / slh.com mobile

Commissionable reservations cannot be made via the SLH App, nor the slh.com mobile.