Distribution Manager


The Position

Small Luxury Hotels of the World is a global brand that delivers reservation services for small luxury independent hotels around the world.
SLH is the champion of the small independent hotelier and provides tools to compete in the marketplace. It is vital that our reservation platform operates 24/7 and drives reservations to hotels seamlessly.


Key Responsibilities

  • Maintaining the quality of the SLH Central Reservation System SynXis and offering technical support to the Revenue Account Managers and Hoteliers, opening and following up cases with SHS Customer Support.
  • Handling requests for set up, on-going maintenance and troubleshooting of CRS interface integrations with PMS, Channel Managers, RMS.
  • Handling requests for set up, on-going maintenance and troubleshooting of the OTAs Channel Connect functionality within the SLH reservation system
  • Preparing and updating supporting documents, manuals and presentations for internal and external use
  • Handling GDS rate linking requests and GDS troubleshooting queries
  • Assisting with the set-up and ongoing maintenance of the SLH Internet Booking Engine for hotel websites
  • Assisting with the loading SLH marketing programmes (rates) within the SLH reservation system
  • Supporting the Product Integration team with the new SLH hotels build process.
  • Assisting with any other ad-hoc Distribution opportunities and challenges of the day


Secondary Tasks

  • Monitoring the Distribution Helpdesk inbox and actioning all queries from member hotels and SLH Team members from all departments in a professional and timely manner
  • Timely preparation of ad hoc reports for internal and external use
  • Maintaining guest privacy and organisation reputation by keeping information confidential
  • Responsible for ensuring that the highest level of customer satisfaction is guaranteed to every guest query
  • Responsible for updating content and documents onto the hoteliers’ communication platform (myslh.com) and assisting other departments


Reporting Lines

This key role reports to the VP of Distribution Management within the Distribution Department based in the London Head Office


Desired Skills and Experiences

  • Have a working knowledge of PMS, CRS & GDS and/or other travel distribution systems.
  • Have good knowledge of at least one Channel Management system
  • Have preferably a working knowledge of SHS SynXis CR
  • Have good knowledge of Microsoft Excel, and preferably also Word and PowerPoint
  • Have Front of House customer service experience and/or reservation/revenue experience in the hotel industry
  • Have great analytical abilities to interpret statistical data and have thorough attention to detail
  • Be confident and able to speak to hotels, often in technical terms and in stressful circumstances
  • Have a flexible approach to working hours to ensure completion of projects
  • Be highly organised and self-motivated, be a great team player with a strong ability to self-manage
  • Preferably be qualified with a bachelor’s degree and with at least 3 years’ experience in the hotel industry (ideally within the luxury sector)
  • Be fluent in English and with a second language (preferable)
  • Have excellent verbal and written communication skills


Suitable Applicants

Should email a CV and a paragraph telling us why you’re the person for the job to: Vice President Distribution: Romina.DiCristoforo@slh.com with a statement in support of application that includes:

Why you are applying for the post
Why you believe your qualifications and experience equip you for this post
What attributes you would contribute
How you meet the requirements of the job description and person specification.


Effective Date

As soon as possible.


Place of work

Office Based (Flexible working hours) in Singapore.

Small Luxury Hotels of the World™ is an unrivalled portfolio of some of the world's finest small, independent hotels. Comprising over 520 hotels in more than 80 countries, the diversity of the individual hotels, and the experiences they offer, is exceptional.

From cutting-edge design hotels to palatial 17th century mansions, city centre sanctuaries to remote private islands, historic country houses to idyllic resorts - the breadth and depth of the brand is far reaching. Visit: www.slh.com