PART 1: RESERVATION TERMS AND CONDITIONS
INTRODUCTION AND GENERAL PROVISIONS
Your reservation and the accommodation agreement made with a hotel within the Small Luxury Hotels of the World™ brand (whether made by you directly with SLH or via a third party such as a travel agent) will be subject to these Reservation Terms and Conditions and the Reservation Privacy Policy set out below.
When you make your reservation, whether online or by telephone, you will be deemed to have read, understood and accepted these Reservation Terms and Conditions and the Reservation Privacy Policy.
If you make your reservation via a travel agent, or other third party, then you have a separate legal relationship with that party and Small Luxury Hotels of the World Limited ("SLH"TM) has no liability for any acts or omissions of such party including their observance of your data protection rights.
When you make your reservation, you will be also deemed to have read, understood and accepted the terms and conditions for using the SLH website (which shall mean www.slh.com or any related SLH web pages accessible from it) and any relevant terms and conditions shall be deemed to be incorporated into your reservation and the accommodation agreement with the SLH hotel. The link to the terms and conditions for using the SLH website is https://www.slh.com/about-us/terms-of-use/
Small Luxury Hotels of the World Limited ("SLH"TM) does not own or manage any of the hotels which are current members of the SLH brand ("SLH hotels").
SLH provides an online reservations facility on the SLH website and a telephone facility for making reservations at SLH hotels (together called "the Reservations Facility") as an independent service provider and acts solely as an intermediary between you and the SLH hotels. Accordingly, your reservation and the accommodation agreement is made directly with the SLH hotel of your choice and your use of the Reservations Facility will not result in any contractual relationship between you and SLH.
All information regarding rooms, facilities, products and services offered at the SLH hotels contained on the SLH website or otherwise available through the Reservations Facility has been provided to SLH by an SLH hotel. SLH does not make any representation or warranty, express or implied, of any kind with respect thereto. Such information may be inaccurate as a result of renovation or repair at the SLH hotel. The SLH website may also contain typographical errors or omissions.
As there will be no contractual agreement between you and SLH, and as SLH does not control or verify the information that SLH hotels submit to or through the Reservations Facility, SLH shall not be liable to you for:
(i) the accuracy or completeness of any SLH hotel information provided to or through the Reservations Facility including, without limitation, the availability or price of rooms, facilities, products or services, or for any other errors or omissions of SLH hotels; or
(ii) any failure or delay beyond its control in the transmission of any data submitted to or through the Reservations Facility including, but not limited to, the details of your reservation or changes to or cancellation of your reservation, in each case to the fullest extent permitted under applicable laws.
RESERVATIONS PROCEDURE AND POLICIES
1. Online reservations
The SLH website and telephone facility enables you to check the accommodation offerings and availability of SLH hotels (and related products and services), as indicated to SLH by each SLH hotel, and then submit an online or telephone reservation request via SLH to the SLH hotel of your choice. On completion of the reservation process, the Reservations Facility will transmit an online or email confirmation of your reservation. A reservation is only valid when a reservation number has been issued. Relevant details relating to products and services must be confirmed by you directly with the SLH hotel including, for example, airport pick up and drop off times.
2. Hotel Prices
The prices indicated on the SLH website and telephone facility for the SLH hotel rooms, products and services are subject to availability. Breakfast is only included if indicated in the rate policy. Taxes and service charges are only included if indicated in the rate policy.
3. Payment
It will be necessary for you to provide credit card details to secure a room, product or service reservation. The credit card may then be used by the SLH hotel for payment of a deposit as advised at the time of booking or as a guarantee for a future payment, in the case of a no-show, a cancellation or change to the reservation.
4. Cancellations and Amendments
You should make any cancellations or amendments to your reservation using the same SLH channel through which you booked, either online or by telephone. The cancellations and amendments policy that applies to your reservation will depend on the respective SLH hotel's policy as advised at the time of booking.
5. Rate/Reservation Validity
Reservation confirmations are provided to you solely for your convenience. SLH and SLH hotels retain official records of reservation transactions, including details of dates of stay and room, product and service rates. In the event of discrepancies, alterations, modifications, or variations between this confirmation and our official records, SLH’s official records shall prevail. Tampering with this confirmation to alter any room, product or service rate or any other reservation information is strictly prohibited and will have legal consequences.
6. Early Departure
Some SLH hotels and resorts have an early departure penalty fee and some room, product and service rates may also require a minimum stay. You may change your check out date without a penalty only if your rate and the SLH hotel’s policy permits.
7. Currency
Reservations will be charged in the hotel’s local currency as shown on the SLH website or given over the telephone at the time of booking. The price shown is based on today’s exchange rate. Any currency conversion is for guidance only. A foreign currency transaction may be charged by your card provider. Any deposits or pre-payments will be deducted from the final reservation invoice in the hotel’s local currency.
A refund of a deposit or prepayment, if any, will be subject to the exchange rate applied by your payment card provider at the time of any such refund and may differ from the exchange rate applied at the time such deposit or prepayment was made.
8. Rate Requirements
As some rates have special requirements at check-in, you should verify that you qualify for the rate that you have reserved. SLH hotels are not obligated to honour this rate if you do not qualify or do not have proof of qualification.
9. Pre-paid Reservations
Some rate plans require prepayment in full and are non-cancellable, non-refundable, non-changeable and non-transferable. This will be identified in the rate description. For these rate plans, once you make a reservation your credit card will be charged for the full amount. Credit will not be given for any unused reservation and the amount paid by you for such reservation cannot be used toward any other/future reservation.
10. Guarantee Rules
For reservations guaranteed with a credit card at the time of making your reservation, rooms are held until the SLH hotel check-out time on the day following the day of arrival. The SLH hotel may authorise the room, product or service rate prior to arrival and reserve funds, including taxes, on the credit card to determine the validity of the credit card. Rooms, products or services booked with an invalid credit card are subject to immediate cancellation.
11. Overbooking
In the event that a guest cannot be accommodated due to the SLH hotel overbooking or an unforeseen circumstance, the SLH hotel will attempt to accommodate guests, at its expense, at a comparable property in the area for the night(s) for which the SLH hotel is unable to accommodate such guests, and will pay for transportation to that property.
12. Special Requests
SLH hotels will strive to honour any request for specific room types or bed types and some SLH hotels will confirm such arrangements at the time you make your reservation. Until specific confirmation is issued then your request cannot be guaranteed and neither SLH nor the SLH hotel can guarantee that your request will be honoured.
13. Pets
If you plan to travel with your pet, we recommend that you confirm directly with SLH or the SLH hotel that the SLH hotel does accept pets. SLH accepts no responsibility for the pet policy at any individual SLH hotel. Specific pet policies may require a damage/cleaning deposit at the time of check-in which may be non-refundable.
14. External services
The SLH website and telephone facility or the SLH hotel at which you stay may advertise the opportunity to purchase products or services from independent third party suppliers (“independent suppliers”) including, by way of illustration only and without limitation, excursions, yacht charters and ski passes (“external services”). The following provisions apply to all external services:
(i) All information on the SLH website or otherwise communicated by SLH regarding external services has been provided to SLH and your SLH hotel by the independent suppliers. Such information does not constitute any endorsement or recommendation of the external service by SLH or your SLH hotel and is for general guidance only. Neither SLH or your SLH hotel makes any representation or warranty, express or implied, as to the nature, quality, cost or any other aspect of the external services and it is your responsibility to check all relevant details of the external services with the independent supplier prior to purchase or booking.
(ii) SLH and SLH hotels act solely as intermediaries introducing independent suppliers. Your contract for any external services will be made direct with the relevant independent supplier and neither SLH or your SLH hotel has any other involvement in or control over the provision of external services. Consequently, neither SLH or your SLH hotel will have any liability to you for the warranties, representations, acts, errors, omissions, breaches or negligence of any independent supplier or for any accidents, personal injuries, death, loss of or damage to property or any other losses, damages, costs or expenses resulting, directly or indirectly, from your purchase or use of any external service, to the fullest extent permitted under applicable laws.
It is your responsibility to check that, where appropriate, the independent supplier has adequate public liability insurance for the external service and/or to ensure that you and any dependents or associates using the external service have adequate personal insurance cover against all foreseeable risks.
15. Guest’s obligations
You agree to the terms and conditions of purchase imposed by SLH and each SLH hotel. You also agree that you are fully responsible and shall pay for all charges, fees, duties, taxes, assessments and other amounts arising out of your reservation when due, including additional taxes and fees that may not be included in the quoted rate.
You understand that any violation of an SLH hotel’s conditions may result in cancellation of your reservation and you forfeiting any monies paid for such reservation and an SLH hotel debiting your account for any costs it incurs as a result of such violation.
16. Privacy and data protection
Our Reservation Privacy Policy (set out below) will apply to your reservation and forms part of these Reservation Terms and Conditions.
17. Intellectual Property Rights
‘Small Luxury Hotels of the World’ and ‘SLH’ have trademark protection. Any copyright and other intellectual property in the content and materials on the SLH website remains with SLH or the relevant SLH hotel. Downloading, copying or otherwise using any material on the SLH website is permitted only for private use and limited to the sole purpose of making an SLH hotel reservation.
18. Force Majeure
Neither SLH nor any SLH hotel will be liable for any change or cancellation of any reservation that is caused, in whole or in part, by events, occurrences, or causes beyond the control of SLH or any SLH hotel. Such events, occurrences, or causes include, without limitation, acts of God, terrorist activities, weather, strikes, lockouts, riots, acts of war, earthquake, volcanic activity, ash clouds, tsunamis, fire and explosions.
19. Limitations
Neither SLH nor any SLH hotel nor other providers of products or services related to the Reservations Facility are responsible for communication malfunctions, failures, difficulties or lost, stolen, or misdirected transmissions, messages or entries, or the security of any such communications to the fullest extent permitted under applicable laws. Further, neither SLH nor any SLH hotel nor any other providers of products or services related to the Reservations Facility are responsible for incorrect or inaccurate entry information, whether caused by user(s), by any of the equipment or programming associated with the Reservations Facility, or by any technical or human error that may occur in the processing of any information related to the Reservations Facility and shall not be liable for damages resulting from any of the foregoing to the fullest extent permitted under applicable laws .
SLH and any SLH hotel may cancel or modify reservations where it appears that a user has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.
20. Governing Law
These Reservation Terms and Conditions are governed by the laws of England and the courts of England shall have exclusive jurisdiction in relation to any dispute in relation thereto.
21. Contact Details
Small Luxury Hotels of the World Limited, 7 Howick Pl, Westminster, London SW1P 1BB.
Any queries arising from these Reservations Terms and Conditions should be sent by email to: contact@slh.com.