Revenue Account Manager

The Position

The Small Luxury Hotels of the World (SLH) brand is managed by Small Luxury Hotels of the World Management Ltd. We are a global brand that delivers reservation services for small luxury independent hotels around the world. SLH is the champion of the small independent hotelier and provides tools to compete in the marketplace. It is vital that our central reservation platform operates 24/7 and drives reservations to hotels seamlessly.

The Revenue Account Management team includes Revenue Account Managers based in our London, New York and Singapore office. The Revenue Account Manager is responsible for proactively managing a portfolio of around 45 hotels in the EMEA Region (average 50 rooms) in order to maximise the value of their SLH Membership.

Key Responsibilities

 Build and maintain the relationship with assigned portfolio of hotels

Conduct new hotel induction, training and implementation via web conference or face to face.

Ensure open communication between brand and hotel by conducting regular calls/meetings

Ensure key contacts at SLH hotels understand opportunities and resources that are available to them and embrace them to maximise value of the partnership

Carry out regular business reviews and ensure hotels connect to the brand and participate in appropriate initiatives

Audit content, images, availability, rate parity and rate structure to ensure accurate representation and optimum visibility of hotels through all SLH channels

Regularly monitor and analyse revenue production and provide recommendations for both parties to action and follow up

Encourage hotels to sign up to the SLH Internet Booking Engine and other distribution opportunities such as CRS/PMS interface and SLH Channel Manager

Continually assess central reservation system training needs and communicate enhancements to improve management

Encourage hotels to attend annual Regional Meeting/Conference

Ensure hotels take advantage of dedicated hotelier website

Ensure hotels are following correct procedures for the SLH Loyalty programme INVITED and SLH e-Gift Cards.

Work with all departments to provide hotels with on-going support and timely service.

Reporting Lines

This key role reports to the Revenue Account Management Team Director in London within the Revenue Account Management department based in the London Head Office.

Desired Skills and Experiences

Preferably qualified with a University degree and with at least 3 years’ experience in the hotel industry (preferably within the luxury sector)
Fluent in English (written and spoken) and a second European language
Reservations & Revenue Management experience in the hotel industry
Excellent communication skills (both verbal and written) and should be comfortable liaising with and presenting to hotel Owners, General Managers and other key employees
Analytical ability to interpret statistical data
Good knowledge of Revenue Management practices
Good knowledge of PMS, CRS & GDS and/or other distribution systems
Good knowledge of Microsoft Outlook, Word, Excel and PowerPoint
Must be a team player with a strong ability to self-manage.
Highly organised and self-motivated.
Travel required

Suitable Applicants

Should email a CV and a paragraph telling us why you’re the person for the job to: VP of Distribution Management : jobs@slh.com.

Effective Date

As soon as possible.

Place of work 

Office Based (Flexible working hours) in Victoria, London, UK.

Small Luxury Hotels of the World™ is an unrivalled portfolio of some of the world's finest small, independent hotels. Comprising over 520 hotels in more than 80 countries, the diversity of the individual hotels, and the experiences they offer, is exceptional.

From cutting-edge design hotels to palatial 17th century mansions, city centre sanctuaries to remote private islands, historic country houses to idyllic resorts - the breadth and depth of the brand is far reaching. Visit: www.slh.com