Revenue Account Manager - Americas

The Position

Small Luxury Hotels of the World (SLH) is a global brand that delivers reservation services for small luxury independent hotels around the world. SLH is the champion of the small independent hotelier and provides tools to compete in the marketplace. It is vital that our central reservation platform operates 24/7 and drives reservations to hotels seamlessly.

The Revenue Account Management team includes Revenue Account Managers based in our London, New York and Singapore office. The Revenue Account Manager is responsible for proactively managing a portfolio of around 45 hotels in the Americas Region (average 50 rooms) in order to maximise the value of their SLH Membership.

Key Responsibilities

Build and maintain the relationship with assigned portfolio of hotels
Conduct new hotel induction, training and implementation via web conference or face to face
Ensure open communication between brand and hotel by conducting regular calls/meetings
Ensure key contacts at SLH hotels understand opportunities and resources that are available to them and embrace them to maximise value of the partnership
Carry out regular business reviews and ensure hotels connect to the brand and participate in appropriate initiatives
Audit content, images, availability, rate parity and rate structure to ensure accurate representation and optimum visibility of hotels through all SLH channels
Regularly monitor and analyse revenue production and provide recommendations for both parties to action and follow up
Encourage hotels to sign up to the SLH Internet Booking Engine and other distribution opportunities such as CRS/PMS interface and SLH Channel Manager
Encourage hotel participation to SLH Partnerships such us Hilton, AirCanada and Capital One
Continually assess central reservation system training needs and communicate enhancements to improve management
Encourage hotels to attend annual Regional Meeting/Conference
Ensure hotels take advantage of dedicated hotelier website
Ensure hotels are following correct procedures for the SLH Loyalty programme and SLH e-Gift Cards
Work with all departments to provide hotels with on-going support and timely service

Reporting Lines

This key role reports to the Revenue Account Management Team Director in London, the UK Head Office

Required Qualifications & Experiences

Preferably qualified with a University degree and with at least 3 years’ experience in the hotel industry (preferably within the luxury sector)
Fluent in English (written and spoken) and a second language
Reservations & Revenue Management experience in the hotel industry
Excellent communication skills (both verbal and written) and should be comfortable liaising with and presenting to hotel Owners, General Managers and other key employees
Analytical ability to interpret statistical data
Good knowledge of Revenue Management practices
Good knowledge of PMS, CRS & GDS and/or other distribution systems
Good knowledge of Microsoft Outlook, Word, Excel and PowerPoint
Must be a team player with a strong ability to self-manage
Highly organised and self-motivated
Travel required

How to Apply

Please email your CV to viola.azzolini@slh.com with a statement in support of application that includes:

• Why you are applying for the post
• Why you believe your qualifications and experience equip you for this post
• What attributes you would contribute
• How you meet the requirements of the job description and person specification

Effective Date

As soon as possible.

Place of work

Office Based in New York, USA

Small Luxury Hotels of the World™ is an unrivalled portfolio of some of the world's finest small, independent hotels. Comprising over 600 hotels in more than 80 countries, the diversity of the individual hotels, and the experiences they offer, is exceptional.

From cutting-edge design hotels to palatial 17th century mansions, city centre sanctuaries to remote private islands, historic country houses to idyllic resorts - the breadth and depth of the brand is far reaching. Visit: www.slh.com