Revenue Account Manager EMEA
for Small Luxury Hotels of the World™
The Position
Small Luxury Hotels of the World (SLH) is a global brand that delivers reservation services for small luxury independent hotels around the world. SLH is the champion of the small independent hotelier and provides tools to compete in the marketplace. It is vital that our central reservation platform operates 24/7 and drives reservations to hotels seamlessly.
The Revenue Account Management team includes Revenue Account Managers based in our London, New York and Singapore office. The Revenue Account Manager is responsible for proactively managing a portfolio of around 60 hotels in the EMEA Region (average 50 rooms) in order to maximise the value of their SLH Membership.
Key Responsibilities
• Build and maintain the relationship with assigned portfolio of hotels
• Conduct new hotel induction, training and implementation via web conference or face to face.
• Ensure open communication between brand and hotel by conducting regular calls/meetings
• Ensure key contacts at SLH hotels understand opportunities and resources that are available to them and embrace them to maximise value of the partnership
• Carry out regular business reviews and ensure hotels connect to the brand and participate in appropriate initiatives
• Audit content, images, availability, rate parity and rate structure to ensure accurate representation and optimum visibility of hotels through all SLH channels
• Regularly monitor and analyse revenue production and provide recommendations for both parties to action and follow up
• Encourage hotels to sign up to the SLH Internet Booking Engine and other distribution opportunities such as CRS/PMS interface and SLH Channel Manager
• Encourage hotel participation to SLH Partnerships such us Hilton, AirCanada and Capital One
• Continually assess central reservation system training needs and communicate enhancements to improve management
• Encourage hotels to attend annual Regional Meetings/Conferences/Community Events
• Ensure hotels take advantage of dedicated hotelier website
• Ensure hotels are following correct procedures for the SLH Loyalty programme and SLH e-Gift Cards.
• Work with all departments to provide hotels with on-going support and timely service.
Desired Skills and Experiences
• Desired Skills and Experience
• Preferably qualified with a University degree and with at least 3 years’ experience in the hotel industry (preferably within the luxury sector)
• Fluent in English (written and spoken) and a second European language (preferably French or Spanish)
• Reservations & Revenue Management experience in the hotel industry
• Excellent communication skills (both verbal and written) and should be comfortable liaising with and presenting to hotel Owners, General Managers and other key employees
• Analytical ability to interpret statistical data
• Good knowledge of Revenue Management practices
• Good knowledge of PMS, CRS & GDS and/or other distribution systems
• Good knowledge of Microsoft Outlook, Word, Excel and PowerPoint
• Must be a team player with a strong ability to self-manage.
• Highly organised and self-motivated.
• Travel required
Reporting Lines
This key role reports to the Vice President Revenue Account Management in London, the UK Head Office.
Place of Work
Office based in Victoria, London, UK. Flexible working hours - office based 5 days per week or mix of office and home-based working, but with at least 3 days in the office. NB: Office will be relocated to Mayfair [Oxford Street / Bond Street area] sometime before August 2026.
Suitable Applicants
Please email your CV to the Vice President Revenue Account Management Team Director: viola.Azzolini@slh.com.
Small Luxury Hotels of the World™ is an unrivalled portfolio of some of the world's finest small, independent hotels. Comprising over 680 hotels in more than 90 countries, the diversity of the individual hotels, and the experiences they offer, is exceptional.
From cutting-edge design hotels to palatial 17th century mansions, city centre sanctuaries to remote private islands, historic country houses to idyllic resorts - the breadth and depth of the brand is far reaching. Visit: slh.com