Sales Manager – Australia & New Zealand

Location: Office in Sydney CBD

Who We Are

Small Luxury Hotels of the World™ (SLH) is the most desirable community of independently minded travellers and independently spirited hotels in the world. We turned the luxury boutique hotel into a phenomenon and selected the distinctive, the diverse and the downright delightful. People, places and experiences with individual character, intimate charm and inherent class. We've personally visited, vetted, and verified over 570 hotels in more than 90 countries. We are envisioning a future where people experience the world with intention, experience its intensity and protect its integrity.

The Role

SLH is searching for a full-time Sales Manager – Australia & New Zealand in Sydney. This role reports to the Director of Sales – Asia Pacific & Senior Vice President Asia Pacific and, in their absence, to the Head of Reservations Worldwide & Area Manager (AU & NZ) on administrative matters in Australia.

Key Responsibilities

Corporate Travel

  • Increase production for designated corporate accounts by servicing existing business relationships through on-site visits; independent sales blitzes and with member hotels; distribution of collateral/tactical promotions; and new member hotel recommendations
  • Develop and grow new accounts within the corporate market segment through building brand awareness and relationships with key contacts; and member hotel recommendations 
  • Drive qualified and quantifiable revenue via the SLH core channels: GDS, withIN Programme, TravelHub Website, VIP Desk and Global Sales Offices 
  • Manage centralised corporate RFP programme alongside Senior Director of Corporate Sales in New York to utilise Lanyon and other third-party RFP tools
  • Maintain constant communication with Corporate Sales Team globally to ensure total account coverage for member hotels
  • Work alongside Senior Director of Corporate Sales and Distribution Manager to manage rate loading process
  • Attend professional and industry meetings, tradeshows and events within ANZ to elevate brand awareness and identify potential new corporate accounts
  • Establish strong working relationship with American Express Global Business Travel (GBT) and preferred partners in ANZ and participate in any relevant workshops/business related events in ANZ 
  • Build and nurture relationships with member hotels by providing training and assistance, as required
  • Establish and maintain consistent corporate image throughout all product lines, promotional materials and events
  • Ensure high level of customer service to internal (member hotel) and external (corporate) clients
  • Work closely with Corporate Sales team in New York and Director of Sales – Asia Pacific with regards to regional corporate accounts, and Revenue Account Managers to support member hotels within corporate negotiated segment

Leisure Travel 

  • Maintain and grow comprehensive database of key clients in significant markets within ANZ
  • Build niche database of key luxury travel clients in new and emerging markets 
  • Mix of office-based database and relationship management while visiting key clients
  • Develop strategic alliances with leisure travel trade and preferred partners in ANZ
  • Build up a strong relationship with American Express TLS and participate in workshops and other business-related events in ANZ
  • Formulate business plans, implement effective sales strategies and conduct business reviews to increase revenue for member hotels and the brand 
  • Assist with existing and developing client relationships and new business opportunities
  • Monitor competitive activities by constantly improving market intelligence and by implementing pro-active sales initiatives in ANZ 
  • Work closely with the Event Manager Worldwide to manage and conduct road shows, client events and trade shows in ANZ  

Primary Functions

  • Room Night/Revenue Generation: Directly responsible for reservation and revenue volume increases from the corporate, consortia, leisure and group travel market which includes the following sources: travel managers, corporate on-sites, corporate travel agencies for negotiated accounts as well as leisure travel agents 
  • Presentation: Effectively present SLH brand to key corporate travel managers, leisure travel agents and group planners during various market events and sales activities
  • Leadership: Provide clear direction, training and assistance to member hotels, as required 
  • Strategy and Planning: Key contributor to the long-term sales strategy within Asia Pacific region 
  • Analysis: Fully monitor and evaluate all activities to assess areas of market need, re-evaluate poorly performing programmes, and make recommendations for the future as well as to right-fit SLH member hotels
  • Administration and Database Management: Ensure all activities are run efficiently and effectively; and deliver reports and expenses in a timely manner
    Policies and Procedures: Ensure adherence to SLH policies and procedures worldwide

Desired Skills and Experience

  • Experienced sales professional, with minimum of five years either on-property or regional level within corporate and leisure sectors
  • Excellent presentation and negotiation skills
  • Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision 
  • Excellent communication skills (both verbal and written) and should be comfortable liaising with Hotel Owners, General Managers and high-end clients 
  • Good knowledge of Lanyon, Microsoft Word, Excel, PowerPoint and preferably Salesforce and Sabre/SynXis 
  • Creative and enthusiastic with a willingness to share new ideas 
  • Must be flexible with working hours to ensure completion of projects
  • Frequent international/domestic travel
  • Punctuality and regular and reliable attendance

Employer questions

Your application will include the following questions:

  • Which of the following statements best describes your right to work in Australia?
  • How far are you willing to travel for work?
  • How many years of B2B sales experience do you have?

All applicants should have the right to work in Australia.

Please send your application with your CV to